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A walking asset who leads by example

An exclusive interview with Hemalatha Viswanathan of BizTechnoSys were she currently dons the hat of Coach, Mentor and Trainer.   BizTechnoSys is a technical solution provider in the area of customized CRM.  Hemalatha hails with a rich experience of 2 decades in the vertical of Human Resources for revealed interesting insights. Under the BizTechnoSys banner, Skill2win is the vertical which focusses on the Coaching, Mentoring & Training.  Skill2Win is built with the focus on building skills which shall help the individual and the organization to build/develop/transform skills which would provide a win-win situation all around.
Hemalatha’s association started off with providing Training in Cross Cultural Communication,  Business Communication & Etiquettes.  The team now also plans to cater to schools and colleges as the needs are more prevalent there.

How does the collaborative model work for the training community pan India?
Hemalatha says we are a group of people who are like minded, think similarly with similar experiences and believe in the value of sharing.  They advocate the philosophy of bringing in transformation through trust. a bigger purpose drives her and her team to bestow their enriching experiences on this journey. They choose to do it. After every session feedback is shared and very well received by all the team members. It has been a constant learning for them with each session. The system is devised in a method where cloning of the trainer is attained and this has helped them to scale and reach out in different directions. Constant communication is one of the key factors which has enabled the entire team to be trained.

What is the right approach to lead a team of people?
Hemalatha says it is very important for a leader to be “unbiased” when leading a team. Though it takes time to reach there, each step when approached as a value helps.  Absolutely no compromise on integrity.  Maintaining transparency, having a non-judgmental attitude are some of the ingredients of right approach.

Name few unacceptable behaviors at workplace
·        Being disloyal to the organization with unwanted comparisons
·        Attending meetings late every time
·        Keeping team members on hold about scheduled meetings for example. 
Hemalatha says in her tenure as an HR, she was in a fix if the scheduled meeting would go ahead or not till the last minute. This is termed as unacceptable behavior.

An example of a sign of disengaged employee
Hemalatha says -
a)      Dis-alignment with the company vision & mission.  If the individual’s goals are not aligned with the company vision & mission then we have a disengaged employee.
b)     Dis-interest to take on higher or larger responsibility and accountability.
c)      Too many breaks - vacation - sick leaves.
 Further, she mentioned that she would make the decision of going ahead with the resignation when the conversations thereon contain “ifs,  buts….. because”. To elaborate if the individual resigning mentions that ‘if’ they get something, ‘but’ it was given to someone or ‘because’ someone did something … etc   She says such employees should be “let-go” when conditions creep in. It is a sure sign of being disengaged at work and literally blackmailing the employee and which would continue in a bigger manner if agreed.

Name 3 people caring practices
·        Empathy
·        Trust
·        Respect

An example of how to build trust
Whenever an entrusted task is completed, it is the responsibility of the person to communicate to other team members or to the entrusted person that the assigned task has been delivered. This notification over a period of time is a trust building factor.  In brief - Recognition, Appreciation & sense of achievement.

Mention some contributors for high performance.
·        Clear Goals
·        Alignment to organisational vision
·        Constant updation of skills

Who has been your major Influencer in your career?
My first manager, guide and mentor - Gautham Jhangiani (shown in pic). I learnt a lot from him and he helped me to realise my potential. I started off from being a stenographer and in 8 years was promoted as his Senior Executive Assistant.   He has been the hero of my life.    I have tried being in touch with him till date and make it a point to meet him whenever I visit Kolkatta.

What bring you back to work everyday?
My passion to make a difference in people’s lives.
What would be the definition of culture in your company?  
To us at BizTechnoSys & Skill2Win, we believe in allowing space to enable individuals bring out their strengths and realize their goals.  We stand by them to support, enable and develop their growth which in turn manifests in the growth of the Organization.
Highlight at least 2 practices for spreading joy within the company -
·        Create a environment of Mutual Respect and Mutual Trust
·        Transparency in communication throughout
Fill in the blanks with a paragraph or sentence,
 “Joy at BizTechnoSys and Skill2Win means ability to sustain the growth of the employees and clients by providing them an environment which cultivates their interest to learn, apply, adapt and grow. 
Comment below on your thoughts. Watch this space for more insights. If you would like your workplace culture to be featured in “joyful-workplaces” blog, do feel free to write to us. Our editorial team would be happy to get in touch. Write to us joyworkshop@hasovan.comCatch the work-place philosophy of companies in the book “Erupt with Joy” by Savitha Hosamane.

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